🛡️ Transparent 60-Day Guarantee & Shipping Summary
- 60-Day Return Window: Every official order is backed by a 60-Day Money-Back Guarantee from your purchase date.
- 4-Step RMA Protocol: Request an RMA number from support, return the bottles with tracked shipping (buyer pays return postage), and receive your refund within 48 hours of warehouse inspection.
- Multi-Bottle Tip: When ordering a 3-Bottle or 6-Bottle bundle, test your first 60 mL bottle while keeping your remaining bottles factory-sealed.
1. The 4-Step Return & Refund Procedure
- Step 1 — Contact Customer Support Within 60 Days: Email [email protected] or use the support link on your checkout receipt to obtain a Return Merchandise Authorization (RMA) and return warehouse address.
- Step 2 — Pack Your Bottles Securely: Place the bottles inside a padded shipping box with your original order number and RMA code.
- Step 3 — Ship with Tracked Postage: Mail the return package via USPS, UPS, FedEx, Canada Post, Royal Mail, or Australia Post with tracking (buyer pays return shipping) and email the tracking number to support.
- Step 4 — 48-Hour Refund Disbursement: Once received and verified at the return facility, your refund is issued within 48 business hours back to your original payment method.
2. Global Tracked Shipping Schedule
- United States (USA): 3 to 5 business days (Free Shipping on 3-Bottle and 6-Bottle bundles).
- Canada (CA): 5 to 8 business days via tracked cross-border air service.
- United Kingdom (UK): 5 to 8 business days via Royal Mail tracked delivery.
- Australia & New Zealand (AU/NZ): 6 to 10 business days via tracked air express.